Shipping policy
Every Kinder Planet Company item is made to order, which helps us minimise waste. Most items are made within 1–3 working days and then sent to you.
Delivery times are in working days (Monday to Friday) from the day you order and include making your item. They are estimates, not guaranteed dates.
Delivery times
Phone cases and accessories
| Where | Standard | Express |
|---|---|---|
| UK | 4–7 | 2–5 |
| EU zone 1 | 3–6 | 2–5 |
| EU zone 2 | 5–9 | 2–5 |
| EU zone 3 | 6–10 | 2–5 |
| Norway, Switzerland | 6–12 | 2–5 |
| Jersey | 6–10 | 2–5 |
| USA | 5–9 | 4–7 |
| Canada | 7–12 | 4–7 |
| Australia | 8–14 | 3–6 |
| Rest of world | 7–14 | 4–7 |
Also AirPods cases, iPad cases, wallets, ring holders, straps and screen protectors.
Power banks, bottles and MagSafe ring upgrade
| Where | Standard | Express |
|---|---|---|
| UK | 2–6 | 2–4 |
| USA | 4–8 | 2–5 |
| Australia | 3–8 | 2–4 |
| EU | 5–10 | – |
| Norway, Switzerland, Canada | 7–12 | – |
| Rest of world | 7–14 | – |
Prints and mugs
| Where | Standard |
|---|---|
| UK | 3–6 |
| EU and Jersey | 5–10 |
| Norway, Switzerland | 6–12 |
| USA | 4–9 |
| Canada | 6–12 |
| Australia | 3–7 |
| Rest of world | 7–14 |
Prints and mugs are sent by Standard delivery only.
Which EU zone am I in?
Zone 1: Germany, Netherlands, France, Sweden, Luxembourg
Zone 2: Belgium, Denmark, Austria, Ireland, Spain, Portugal, Italy, Finland, Poland, Czechia, Slovakia, Slovenia, Hungary, Estonia, Latvia, Lithuania, Monaco
Zone 3: Greece, Romania, Bulgaria, Croatia, Malta
During busy times, such as sales, launches and the weeks before Christmas, orders can take a little longer.
Delivery costs
| Where | Standard | Express |
|---|---|---|
| UK | £3.50 | £12.99 |
| EU | £4.50 | £14.99 |
| Norway, Switzerland | £6.50 | £14.99 |
| Jersey | £3.50 | £14.99 |
| USA | £3.99 | £18.99 |
| Canada | £4.50 | £18.99 |
| Australia | £5.95 | £18.99 |
| Singapore | £5.00 | £20.99 |
| Rest of world | £8.50 | £20.99 |
Shown in your own currency at checkout.
Free standard delivery
| Where | Free over |
|---|---|
| UK | £65 |
| EU* | €75 |
| Norway | £60 |
| Switzerland | CHF 70 |
| USA | $90 |
| Canada | C$130 |
| Australia | A$150 |
*Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden. Express is always charged.
When is Express available?
- Phone cases and accessories: everywhere we deliver.
- Power banks, bottles and MagSafe ring upgrade: UK, USA and Australia only.
- Prints and mugs: not available. If your basket includes one, only Standard is shown.
Orders with more than one item
Different products are made by different partners, so your order may arrive in more than one parcel. If part of it arrives first, the rest is on its way.
If your basket has a phone case or accessory and a print or mug, the delivery charge at checkout covers both parcels. Once you qualify for free standard delivery, both are free.
Customs and import fees
- UK: none. UK VAT is included in our prices.
- EU: none. EU orders are made and sent from within the EU.
- USA: none. Duties are paid for you.
- Everywhere else (including Norway, Switzerland, Canada, Australia and Jersey): your country may charge import taxes or fees on arrival.
If a courier asks for a payment you weren't expecting, please email help@kinderplanetcompany.com before paying, where possible.
Tracking
We email you as soon as your order ships. Phone cases, accessories and all Express orders are tracked. Some Standard parcels, such as UK water bottles and some prints, go by Royal Mail or local post with limited or no tracking.
Tracking can take 24–48 hours to start updating and can pause while a parcel moves between countries. This is normal.
Delayed, lost or missing parcels
If your order hasn't arrived within the estimated time, please allow a few extra working days, then email help@kinderplanetcompany.com with your order number. If a parcel is confirmed lost, we'll send a replacement or refund it.
If tracking says delivered but you can't find it, please check around your home and any safe place, ask neighbours, and look for a delivery photo or note. If it still hasn't turned up, contact us and we'll help.
Wrong address
Please check your address carefully and email us straight away if you spot a mistake. Once your item is being made or has been sent, we may not be able to change it, and we can't guarantee a replacement or refund for an order sent to an address entered incorrectly.
Returned to sender
A parcel can come back to us if the address was wrong, delivery was refused, or it wasn't collected in time. Please contact us if this happens. If it was caused by an address error or a missed collection, there may be a charge to send it again.
PO boxes
We can't deliver to PO boxes or parcel lockers.
Shipping refunds
- If you cancel or return within your 14-day cooling-off period and your order was delivered to the UK or Europe, we refund the standard delivery charge. The extra cost of Express isn't refunded.
- For change-of-mind returns delivered anywhere else, delivery charges aren't refunded.
- If your item arrives damaged, faulty or wrong, we refund the delivery charge wherever you are.