SHIPPING & DELIVERY

All Kinder Planet Company items are made to order, allowing us to create each product with care while helping to minimise unnecessary waste.

WILL I BE CHARGED CUSTOMS OR TARIFFS?

No. Orders are shipped from our European fulfilment facility DDP (Delivery Duties Paid).

This means applicable duties, tariffs and customs charges are covered, so you should not be required to pay additional import fees when your order arrives.

PRODUCTION

Once your order has been placed, it will enter production. Our production team will print and prepare your items especially for you, which typically takes 1–3 business days.

Please note that production time is separate from shipping time.

During particularly busy periods, new collection launches, sales or holidays, production may occasionally take a little longer.

SHIPPING

Once production is complete, your order will be securely packaged and dispatched.

Estimated delivery times vary depending on your location and the shipping service selected at checkout.

European Union (EU)

• Standard: 3–8 business days

• Express: 1–3 business days

United Kingdom (UK)

• Standard: 3–8 business days

• Express: 1–3 business days

United States (USA)

• Standard: 8–14 business days

• Express: 2–3 business days

Rest of the World

• Standard: 8–14 business days

• Express: 2–5 business days

Delivery estimates are provided by our shipping partners and are not guaranteed delivery dates.

Occasionally, unexpected order volumes, courier delays, customs processing, public holidays, adverse weather or disruptions to the global supply chain may affect delivery times.

We always aim to produce and dispatch orders as quickly as possible and appreciate your patience in the event of an unforeseen delay.

Please note: We do not currently deliver to PO boxes or parcel stations.

ORDERS CONTAINING MULTIPLE ITEMS

If your order contains multiple products, some items may arrive in separate parcels.

In particular, Art Prints and Mugs may be dispatched separately from the rest of your order.

If part of your order arrives before the rest, don't worry — the remaining items may still be on their way.

You will not be charged any additional shipping fees when we split your order into multiple shipments.

TRACKING YOUR ORDER

Where tracked shipping is available, you will receive a tracking link by email once your order has been dispatched.

Please allow a little time after receiving your dispatch confirmation for the tracking information to become active.

Tracking updates may occasionally pause while a parcel is travelling between courier hubs or countries.

For some international services, you may see a tracking status such as "pre-advice received", "shipment information received" or similar before the parcel receives its next physical scan. This does not necessarily mean that your order has not been dispatched.

CUSTOMS PROCESSING

Although orders are shipped DDP and applicable import duties and tariffs are covered, international parcels may still pass through local customs authorities.

Customs clearance can occasionally result in additional processing time which is outside of Kinder Planet Company's control.

You should not normally be asked to pay additional customs duties or tariffs upon delivery.

If a courier unexpectedly requests an import payment relating to your Kinder Planet Company order, please contact us at help@kinderplanetcompany.com before making the payment where possible.

INCORRECT SHIPPING ADDRESS

Please check your delivery details carefully before completing your order.

If you notice that you've entered an incorrect or incomplete address, contact us at help@kinderplanetcompany.com as soon as possible.

We will always try to help, but once an order has entered production or been dispatched, we may not be able to amend the delivery address.

Kinder Planet Company cannot guarantee a replacement or reimbursement where an order has been delivered to an address incorrectly provided by the customer.

DELAYED ORDERS

Tracking information can occasionally go several days without an update while a parcel continues to move through the delivery network.

If your order has significantly exceeded the estimated delivery timeframe, please contact us at help@kinderplanetcompany.com with your order number and we will investigate.

International shipments may occasionally require additional time due to customs or local postal delays.

LOST ORDERS

If your parcel has significantly exceeded the expected delivery timeframe and tracking has stopped updating, please contact us.

We will investigate the shipment with the relevant delivery partner.

Where a parcel is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

PARCELS MARKED AS DELIVERED

If your tracking shows that your order has been delivered but you cannot locate it, please:

1. Check around your property, entrance and any designated safe places.

2. Check with other members of your household.

3. Ask neighbours where appropriate.

4. Check whether the courier has provided a delivery photograph or additional delivery information.

5. Contact the delivery carrier for further details.

If you are still unable to locate your parcel after completing these checks, please contact us at help@kinderplanetcompany.com with your order number and we will help investigate.

RETURNED TO SENDER

A parcel may be returned to sender if, for example:

• The shipping address provided was incorrect or incomplete

• Delivery was refused

• The parcel was not collected within the courier's collection period

• The courier was unable to complete delivery

If your order is returned to sender, please contact us.

Where the return was caused by an incorrect address, failure to collect the parcel or another circumstance outside of our control, an additional shipping charge may apply if you would like the order to be sent again.

DELIVERY DATES

Estimated shipping times are provided as a guide and we cannot guarantee delivery on a particular date unless we have expressly stated otherwise.

If you're ordering for a birthday, holiday, gift or special occasion, we recommend placing your order with plenty of time to allow for both production and delivery.